HHI Responding to COVID-19

Heart to Heart International has launched international, domestic and local responses to COVID-19. HHI deployed a team of infection prevention and control experts to the Marshall Islands to develop the country’s COVID response and continues to support remotely. HHI’s Haiti team has a community health worker program focusing now on COVID-19 information campaigns. In Puerto Rico, HHI is working with partners to implement virtual monitoring and a helpline for those experiencing symptoms. Volunteer medical providers are currently in New York helping relieve staff shortages at hospitals in the hardest hit state. HHI’s mobile medical unit with doctors and nurses will deploy to support community members experiencing housing instability, as cases have now been confirmed locally in this vulnerable population. Across the U.S., HHI is distributing hygiene kits for those in quarantine or unable to leave their homes. While personal protection supplies are limited globally, HHI has collected and distributed items, including masks, gowns, and sanitizers. HHI remains an active member of healthcare coalitions, providing gap support so that service organizations can continue to operate.


June 26, 2020

Infection Prevention and Control Training – HHI has provided live, online Infection Prevention and Control Training for 96 organizations and coached 926 individuals (serving 194,414 people) with information about how to properly mitigate COVID-19 transmission and how to operate in a post-coronavirus environment.

Medical Aid Shipped467 shipments of medicines and medical supplies, including n95 masks, patient masks, face shields, gowns, sanitizing wipes, sanitizer and gloves have been sent to hospitals, healthcare clinics, pharmacies and more in 27 states and 3 countries.

Hygiene Kit Deliveries – 57,420 Hygiene Kits have been delivered to 70 partners (food banks, homeless assistance groups, nursing homes, public safety organizations, school districts, and more) in 20 states. PowrServ has delivered kits to the top 10 states hardest hit by COVID-19.

Serving KC’s Homeless Population – HHI volunteers and the Mobile Medical Unit (MMU) are providing medical care at Hope Faith Homeless Assistance Campus and to individuals quarantined in a nearby hotel awaiting COVID-19 test results. To date, 274 patients have been seen at Hope Faith with 10 patients tested for COVID-19 at the MMUand 2 confirmed cases.

HHI is also providing medical support for the Salvation Army Three Trails site where people experiencing homelessness who test positive for COVID-19 can stay. HHI is providing an RN to conduct wellness checks and utilizing volunteer providers via telehealth when needed. HHI has treated 17 patients with 11 currently on site as of June 26.

COVID-19 Testing – Working in collaboration with community partners, HHI is providing free COVID-19 tests to essential workers who may be moving around the community without knowing if they are infected. 373 individuals have been tested as of June 4 through collection events at sites selected in consultation with the community groups. More events are scheduled. At the Hope Faith campus, HHI can collect samples for COVID19 testing to be sent to the state lab. Patients must still meet KC Dept. of Health testing criteria. From March 22 – May 6, 564 patients were tested at Sharon Lee Health Clinic, for which HHI provided an administrative trailer.

Community Health in Haiti and Puerto Rico – HHI community health promoters in Puerto Rico, working with COSSAO, are surveying low-resource populations in the mountains for COVID-19 symptoms and providing guidance on health resources available. In Haiti, doctors have been virtually trained to become trainers for our community health workers in Petit-Goave.


June 15, 2020

Infection Prevention and Control Training

HHI has provided live, online Infection Prevention and Control Training for 88 organizations and coached 882 individuals (serving 193,378 people) with information about how to properly mitigate COVID-19 transmission and how to operate in a post-coronavirus environment. An individual training sessions is available on June 27 at 10:00 a.m. Sign up at: breakingthechain.eventbrite.com. Learn more about the program here.

Medical Aid Shipped 429 shipments of medicines and medical supplies, including n95 masks, patient masks, face shields, gowns, sanitizing wipes, sanitizer and gloves have been sent to hospitals, healthcare clinics, pharmacies and more in 21 states and 3 countries.

Hygiene Kit Deliveries – 52,365 Hygiene Kits have been delivered to 67 partners (food banks, homeless assistance groups, nursing homes, public safety organizations, school districts, and more) in 20 states. PowrServ has delivered kits to the top 10 states hardest hit by COVID-19.

Serving KC’s Homeless Population – HHI volunteers and the Mobile Medical Unit (MMU) are providing medical care at Hope Faith Homeless Assistance Campus and to individuals quarantined in a nearby hotel awaiting COVID-19 test results. To date, 283 patients have been seen, with 9 COVID-19 tested and 2 confirmed at the MMU.

HHI is also providing medical support for the Salvation Army Three Trails site where people experiencing homelessness who test positive for COVID-19 can stay. HHI is providing an RN to conduct wellness checks and utilizing volunteer providers via telehealth when needed. The site opened May 15, and HHI has treated six patients.

COVID-19 Testing – Working in collaboration with community partners, HHI is providing free COVID-19 tests to essential workers who may be moving around the community without knowing if they are infected. 373 individuals have been tested already through collection events at sites selected in consultation with the community groups. More events are scheduled. At the Hope Faith campus, HHI can collect samples for COVID19 testing to be sent to the state lab.

Community Health in Haiti and Puerto Rico – HHI community health promoters in Puerto Rico, working with COSSAO, are surveying low-resource populations in the mountains for COVID-19 symptoms and providing guidance on health resources available. In Haiti, two doctors have been virtually trained to become trainers for our community health workers in Petit-Goave. They have trained 24 community health workers, 2 supervisors, and 1 logistician in infection prevention and control measures. As of 27 May 2020, 1,442 households have been reached.


June 1, 2020

Infection Prevention and Control Training – HHI has provided live, online Infection Prevention and Control Training for 81 organizations and coached 779 individuals (serving 166,098 people) with information about how to properly mitigate COVID-19 transmission and how to operate in a post-coronavirus environment. Learn more here.

Medical Aid Shipped  – 345 shipments of medicines and medical supplies, including n95 masks, patient masks, face shields, gowns, sanitizing wipes, sanitizer and gloves have been sent to hospitals, healthcare clinics, pharmacies and more in 21 states, including:

  • The Navajo Nation: Coordinating with other response organizations, HHI has delivered truckloads water along with PPE to organizations in the Navajo Nation. At least 15% of Navajo Nation homes have no running water, with some experts estimating as high as 40%. Lack of water is thought to be a major reason the number of COVID-19 cases in the Navajo Nation is the 2nd highest in the US per capita.
  • Helping Hands sanitizer: HHI helped distribute hand sanitizer produced by the Holladay Distillery, to organizations in need, including the Missouri Secretary of State’s office to cover all the state’s polling stations for the election in June.
  • Protecting Day Cares: In coordination with Mid-America Regional Council and The Family Conservancy, HHI has delivered sanitizing wipes and thermometers to ensure safety measures in more than 30 daycares.

Hygiene Kit Deliveries
49,110 Hygiene Kits have been delivered to food banks, homeless assistance groups, nursing homes, public safety organizations, school districts, and more in 19 states. Some of the recipient organizations:

  • “We are truly grateful for your generosity and have begun setting the wheels in motion to engage with community partners at the soup kitchen, senior center, and homeless ministry to ensure our reach is far and wide to best serve our neighbors.”– Kristen Koehler, Rahway Community Action Organization – Rahway, New Jersey
  • Thank you for blessing our community with your donation.  Our team is excited, and we know our seniors will love the kits. Our plan includes delivering 600 kits to homebound seniors living alone, receiving Meals on Wheels, and 300 kits will be offered to our three Senior Community Wellness Centers located in Detroit during the drive-thru meal pick up.” – DiAnna Solomon, Detroit Area Agency on Aging – Detroit, Michigan

Serving KC’s Homeless Population – HHI volunteers and the Mobile Medical Unit (MMU) are providing medical care at Hope Faith Homeless Assistance Campus and to individuals quarantined in a nearby hotel awaiting COVID-19 test results. To date, 217 patients have been seen, with 12 suspected COVID-19 positive, 1 confirmed and 7 tested at the MMU. HHI is also providing medical support for the Salvation Army Three Trails site where people experiencing homelessness who test positive for COVID-19 can stay. HHI is providing an RN to conduct wellness checks and utilizing volunteer providers via telehealth when needed. The site opened May 15, and HHI has treated two patients.

COVID-19 Testing – Working in collaboration with community partners, HHI is providing free COVID-19 tests to essential workers who may be moving around the community without knowing if they are infected. 274 individuals have been tested already through collection events at sites selected in consultation with the community groups. More events are scheduled. At the Hope Faith campus, HHI can collect samples for COVID19 testing to be sent to the state lab. Patients must still meet KC Dept. of Health testing criteria. Learn more here.

Community Health in Haiti and Puerto Rico – HHI community health promoters in Puerto Rico, working with COSSAO, are surveying low-resource populations in the mountains for COVID-19 symptoms and providing guidance on health resources available. In Haiti, two doctors have been virtually trained to become trainers for our community health workers in Petit-Goave. As of 15 May they have trained 24 community health workers, 2 supervisors, and 1 logistician in infection prevention and control measures. Over May and June these community health workers will reach 12,000 households.


April 27, 2020

The latest update:


April 20, 2020

The latest update:


Apil 13, 2020

The latest update:


Apil 9, 2020

In response to COVID-19 in Haiti, our Heart to Heart International – Haiti team has been establishing hand-washing spots throughout open-air markets and deploying trained community health workers in the markets and regions of the southeast of the country. These health workers are educating the public on healthy lifestyles, hygiene practices, detection of COVID-19 related symptoms, and medical follow-up compliance.


Apil 8, 2020

Heart to Heart International medical volunteers are on their way to New York to work with International Medical Corps and COVID Care Force to help with staffing shortages caused by COVID-19. We need more volunteers to join the fight! Go to hearttoheart.org/covid-healthcare-deployment to learn more and sign up.


Apil 6, 2020

N95 masks from HHI are now being used to protect healthcare workers in hospitals in Chicago, Illinois, and San Rafael, California.

Thank you to our partner, Mobile Medical Team International, for helping make this happen, and thank you to all the healthcare workers on the frontlines caring for people in their times of need.


Apil 3, 2020


Apil 1, 2020

Heart to Heart International has delivered thousands of hygiene kits around the country to shelters, healthcare facilities, faith-based programs, food pantries, public safety organizations, and school districts, including the Kansas City Public Schools.

These kits include supplies that support health and cleanliness, which are absolutely critical during this COVID-19 crisis. Thank you to all our supporters and partners who help get these kits into the hands of people who need them.


March 31, 2020

We are in the process of sending thousands of hygiene kits to various organizations throughout New Jersey, including Coming Home of Middlesex County, Inc., which is a nonprofit with a mission of creating a system to end homelessness in the Middlesex County.

Hygiene is critical during this time, especially in vulnerable populations, and we are so grateful for organizations like Coming Home of Middlesex County, Inc. for working to protect people in their communities.


March 27, 2020

Today, we delivered hygiene kits to the Greater New Brunswick Day Care Council in New Jersey. We are grateful for all of our partners and supporters who make deliveries like this possible. We agree with the organization’s Executive Director when he said, “You can see from these photos what a great impact you are making.”


March 26, 2020

According to the Centers for Disease Control and Prevention, “People experiencing unsheltered homelessness (those sleeping outside or in places not meant for human habitation) may be at risk for infection when there is community spread of COVID-19.” Hygiene kits can play an important role in the fight against COVID-19 spread by providing supplies needed for safety and cleanliness. Many of the hygiene kits Heart to Heart International has delivered have been to partners providing services to those experiencing homelessness, including Hope Faith in Kansas City.


March 25, 2020 –

Almost 3,000 hygiene kits have been shipped to Catholic Charities of Saint Paul and Minneapolis, an organization dedicated to caring for the most vulnerable populations in its community. The kits, assembled by Ecolab, provide essential hygiene items, especially critical in this time of global crisis.

Thank you, FedEx, for delivering these urgently needed supplies so quickly!


March 24, 2020 –


Heart to Heart International delivered sanitizing wipes, procedure masks, surgical masks and hand sanitizer to help protect the hard-working health professionals at the University of Kansas Health Systems.


March 23, 2020 –

Heart to Heart International staff delivered more than 3,000 hygiene kits in one day to organizations all around the Kansas City Metro, including:

  • Evergreen Living Innovations
  • Resurrection Overland Park Food Pantry
  • Lenexa Baptist Church
  • Catholic Charities
  • Cross Lines
  • HopeFaith Homeless Assistance Campus
  • Our Lady of Hope

March 22, 2020 –

Heart to Heart International (HHI) is deploying its Mobile Medical Unit and volunteer healthcare providers to assist Sharon Lee Family Health Care in Kansas City, Kansas. The Mobile Medical Unit (MMU) will provide support for the drive-thru COVID-19 testing the clinic is performing.

“Health care services are absolutely critical right now.  We are working to provide as much assistance as possible to facilities and workers on the front lines of this epidemic. Partnering with an organization doing so much good in our own community is one way of doing that,” Kim Carroll, HHI CEO, said.

The clinic is a nonprofit Federally Qualified Community Health Center serving people in need in Wyandotte County. It is providing COVID-19 testing to people with a prescription from their doctor. The MMU will be stationed at the clinic at 300-340 Southwest Boulevard KC, KS 66103 starting on Sunday, March 22.


March 21, 2020 –

Heart to Heart International began working in conjunction with the Wyandotte County Department of Public Health to support a KCK health clinic’s COVID-19 hotline.

Kim Carroll, Heart to Heart International CEO, worked a shift on March 21, 2020 (pictured). More volunteers are needed, and they will be trained on-site to take calls and ask screening questions.

Get more information and sign up here.


March 20, 2020 –

This morning HHI made a delivery of 1,500 critically needed masks to Health Partnership Clinic.

The clinic, which provides health care to the community regardless of a patient’s ability to pay, is in desperate need of supplies like this to protect the safety of its patients and staff while carrying out day-to-day operations.


March 18, 2020 –

Heart to Heart International delivered 900 hygiene kits to the Olathe Fire Department fire department to be distributed to people in need stuck at home during this crisis.

If you are in need, call the Olathe FD at 913-971-7900; press “4”; and, leave your name, number and address. Their goal is to deliver kits within 24 hours.

Fire Chief Jeff DeGraffenreid said, “Partnerships like this are invaluable, especially during challenging times.” “Good hygiene helps health,” he added.

The kits were assembled by the students and staff at Linwood Elementary school as a way of paying back after a tornado damaged their community last year.

If you want to help, you can sponsor a kit (or three) by donating at https://bit.ly/3dgTiAK


March 16, 2020

In times of crisis, the work of Heart to Heart International is critical. We have been monitoring the COVID-19 situation carefully. Taking guidance from the World Health Organization, the Centers for Disease Control and Prevention, local governments and local public health authorities, along with the expertise from our internal medical and disaster specialists, we have been diligently implementing our COVID-19 Pandemic Response plan.

We know the need for quality health care is not only necessary right now, it is imperative. We are continuing our distribution of critical medicines to our partners here and around the world. Urgently needed equipment and medication will save lives, and we are delivering it to providers on the front lines. Our ongoing work with local, domestic and international organizations means we can provide what is most needed when it is needed most.

This is what we do.

As you know, this is a constantly evolving situation, and by continuing our close communication with health officials, we stand ready to respond to the needs of both the people affected by this epidemic and the healthcare workers fighting it.

Our hearts are with everyone during this difficult time, and we at Heart to Heart International remain steadfast in our commitment to helping the most vulnerable among us – around the world, across the country and down the street.

We cannot do this alone. We need your help.
Donate today and join the fight.


March 11, 2020

Update from Marshall Islands COVID-19 deployment

In February, after the COVID-19 virus was declared a “public health emergency of international concern,” the World Health Organization requested Heart to Heart International (HHI) deploy a team to the Republic of the Marshall Islands (RMI) to support planning, preparedness and training to minimize the risk of importation and potential local transmission of COVID-19.

“Heart to Heart International has extensive expertise in infection control and quarantine from its work in Liberia at the height of the Ebola epidemic as well as cholera outbreaks in Haiti. Using that expertise, we are able to instruct on and create appropriate procedures to help medical personnel on the island contain and manage any potential virus outbreak.” – Dr. Rick Randolph, HHI Chief Medical Officer

The Marshall Islands has been experiencing an ongoing dengue outbreak for more than six months and as a result, the health infrastructure has already been overwhelmed. The guidance and expertise provided by HHI’s team will help the staff and health system avoid or manage any future outbreaks.

During the response, the HHI team performed:

  • An examination of the Ministry of Health’s quarantine space, providing guidance on Infection Prevention and Control and patient control;
  • Training on Infection Prevention and Control (including correct/appropriate use of PPE) to healthcare workers and to staff members at Amata Kabua International Airport, the Marshall Islands’ largest port of entry;
  • Case management planning for the isolation space for COVID-19, including treatment of individuals in isolation and in quarantine.

Because of travel restrictions, the HHI team demobilized and is providing continued support remotely for the remainder of March. This includes plans for clinical staffing and safe patient transport mechanisms and ongoing training for staff on IPC across the health system.

The need for quality health care right now is imperative. The training and procedures put in place in the Marshall Islands and during the Ebola epidemic position HHI as uniquely qualified to consult and respond to this national emergency. HHI continues to distribute critical medicines to partners domestically and around the world. This urgently needed equipment and medication will save lives.

This crisis continues to evolve, and HHI is committed to its mission of helping the most vulnerable populations by working with health leaders, medical facilities, and government officials as COVID-19 continues to impact more people across the United States and world.


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