Logistics Coordinator

Heart to Heart International (HHI) strengthens communities through improving health access, providing humanitarian development and administering crisis relief worldwide. We engage volunteers, collaborate with partners and deploy resources to achieve this mission.


HHI’s Product Distribution program supports hundreds of nonprofits (“partner organizations”) working around the world by providing them with medications, medical supplies, and hygiene items. In 2018, the Product Distribution program distributed over $200 million of product to hundreds of humanitarian partners in 34 countries, including the United States. In addition, the Product Distribution Team provides procurement, inventory management and shipping support to other program areas of HHI. These programs include Disaster Response, Lab Programs, and PowrServ.


Product Distribution

  • Assist partner organizations with utilization and navigation of the HHI custom order portal; 
  • Create orders for partners in the HHI inventory system, as needed; 
  • Communicate with Product Distribution and Warehouse staff regarding inventory levels, timelines, and outbound priorities in order to maximize product placement; 
  • Ensure that all documentation is available and updated according to internal procedures;  
  • Follow-up with partner organizations to confirm delivery of and satisfaction with all shipments;  
  • Follow-up with partner organizations to ensure timely receipt of Impact Reports and narratives.

Disaster Response, Lab Programs, and PowrServ Support 

  • Create Disaster Response, Lab Programs, and PowrServ orders in HHI’s inventory system;
  • Monitor inventory levels and initiate reorder process as needed to maintain appropriate stock levels;
  • Work with Disaster Response, Labs, and PowrServ Teams, Warehouse Team, transportation providers, and recipient site representatives to ensure timely delivery of orders;
  • Coordinate with Disaster Response, Labs, and PowrServ Teams to source product for new types of kits; 


  • Research pricing and make product purchases as required.
  • Ensure the product being purchased meets the technical specs of the kit, program or project
  • Ensure that suppliers can deliver goods and services in the agreed quantities, in a timely manner, while observing quality measures
  • Carry out market analysis to get the best purchasing deals by comparing prices of goods from different suppliers, analyzing sales patterns and inventory levels of existing stock, and staying up to date on market changes that can affect the supply and prices of goods. 
  • Prepare and process purchase orders in accordance with HHI’s policies and procedures.
  • Collaborate with warehouse and finance department to reconcile receipts, invoices and purchase orders
  • Review all records of purchased goods, including their costs, deliveries and inventories
  • Other Duties as Assigned
  • Manage special projects or initiatives, as assigned by the Manager
  • Provides logistics support to HHI programs organization-wide when required
  • Represent HHI with professionalism in all dealings with partners, contractors, vendors, volunteers, etc.
  • Other duties as assigned.


Education and Experience Requirements 

Bachelor’s degree in Supply Chain Logistics, Business, International Studies, or related field from four-year college or university; or at least six years related experience and/or training; or equivalent combination of education and experience.   

Communications – Exhibits good listening and comprehension. Expresses ideas and thoughts clearly both in written form and verbally. Keeps others adequately informed.  Write routine reports and correspondence. Speak effectively before groups of customers or employees. 

Relationship Building – Exhibits excellent relationship building skills and ability to communicate and sell the concept of the pharmaceutical and medical supply redistribution program. 

Planning & Organization – Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner. 

Critical Thinking and Problem Solving – Utilizes critical thinking and analytical skills with attention to detail working within structured and established procedures.  When relevant, recommends process improvements and changes to established procedures.  Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  

Technical – Proficiency in database usage, spreadsheet functions, word processing, and integrated software suites, specifically in MS Excel and MS Word. Knowledge of Crystal Reports is helpful. 

Physical and Environmental Requirements  

Office environment. Must be available for occasional domestic/international travel. 

Dexterity of hands and fingers to operate a computer keyboard. Hearing and speaking to exchange information in person or on the telephone. Seeing to read a variety of materials. Sitting or standing for extended periods of time. Walking. Occasional lifting, carrying, pushing and pulling heavy objects. 

Reaching overhead, above the shoulders and horizontally. Bending at the waist, kneeling and crouching.  

The content of this Job Description is subject to change and is only a summary of responsibilities.  It is not intended to be an exhaustive list of all duties and tasks related to a position.