Heart to Heart International Privacy Policy
Last Updated: 10/07/2026
Heart to Heart International (“HHI,” “we,” “us,” or “our”) respects your privacy and takes seriously our responsibility to safeguard personal information. This Privacy Policy explains how we collect, use, and share personal information when you interact with HHI through our website, make a donation, sign up for communications, participate in fundraising or volunteer activities, contact us, or otherwise use the online services covered by this Policy (collectively, our “Services”).
This Privacy Policy does not cover personal information collected in connection with HHI’s humanitarian or health programs or through HHI’s relationship with its employees or contractors. Those activities may be governed by other policies, notices, procedures, agreements, or legal requirements.
- Information We Collect
We collect personal information that is reasonably necessary to support our mission, communicate with supporters, process donations, provide our Services, and conduct fundraising and other organizational activities.
- Information We Automatically Collect
When you visit our website. When you access or use our website, HHI and certain third-party service providers may automatically collect information about your device and your interaction with our Services. This may include your IP address, browser type, operating system, device information, pages viewed, referring website, dates and times of visits, and information about how you interact with our website.
We use cookies, pixels, tags, scripts, analytics technologies, advertising technologies, and similar tools to help us understand website usage, measure the effectiveness of our communications and marketing activities, support advertising and remarketing, improve our website, and support website accessibility.
Technologies used in connection with our website include Google Analytics, Google Analytics 4, Google Tag Manager, Google’s Global Site Tag, Facebook Pixel, Facebook Conversion Tracking, Facebook Custom Audiences, TVSquared, DoubleClick, Simpli.fi, The Trade Desk and The Trade Desk Static Tracking Tag, and accessiBe.
Our website also uses third-party technologies and services that support website functionality, forms, donations, hosting, content delivery, and embedded media, including Gravity Forms, Fundraise Up, Vimeo, WP Engine, Amazon CloudFront, and Google Cloud.
The information collected automatically may be used individually or in combination with other information we collect, depending on the technology and your interactions with our Services.
- Information You Provide Us
You may provide personal information to HHI when you:
Make a donation. When you donate through our website or another giving platform, information may include your name, mailing address, email address, telephone number, donation amount, gift designation, and other information associated with your contribution.
Online credit card and other electronic payments are processed through third-party fundraising and payment-processing services, including Fundraise Up and Stripe. HHI does not store full credit card or bank account information in its donor records.
Contact us or communicate with us. If you contact HHI through a website form, email, telephone, social media, or another communication channel, we may collect your contact information and the contents of your communication.
Subscribe to newsletters or updates. If you sign up to receive HHI emails or other communications, we may collect your name, email address, and communication preferences.
Participate in fundraising, volunteering, or other activities. If you participate in an HHI fundraising campaign, volunteer opportunity, event, or similar activity, we may collect information reasonably necessary to register you, communicate with you, or manage your participation.
Apply for employment or for a vetted volunteer role. If you apply for employment or for a vetted volunteer role with HHI, we may collect information provided in the application process to evaluate your qualifications, communicate regarding opportunities, conduct appropriate screening, and fulfill legal or regulatory requirements.
- Information We Receive from Third Parties
We may receive personal information about you from third parties, including:
Donation and fundraising platforms. If you contribute to HHI through a third-party fundraising or charitable-giving platform, the platform may provide HHI with information such as your name, contact information, donation amount, gift designation, and other information associated with your contribution.
Public sources and fundraising research services. HHI may use publicly available information and information provided through fundraising research services, including DonorSearch, to better understand our supporters, identify prospective supporters, inform fundraising activities, and provide relevant communications and engagement opportunities.
Registration platform. If you sign up to participate in an HHI volunteer opportunity, event, or similar activity via a registration platform, we may collect information reasonably necessary to register you, communicate with you, or manage your participation.
Volunteer management platform. If you become a vetted volunteer, we may collect information in a volunteer management platform to administer and coordinate volunteer opportunities, communicate with volunteers, schedule and manage volunteer activities, maintain volunteer records, and support the safety and effectiveness of our volunteer programs. Information may also be used to meet legal, regulatory, insurance, or organizational requirements, including background screening when applicable to a volunteer role.
Social media. If you interact with HHI through social-media platforms, we may receive information that you make available through that platform, such as your name or social-media handle, messages, comments, or other information depending on your privacy settings and the platform’s practices.
Partner organizations and other sources. In limited circumstances, HHI may receive personal information from organizations with which we collaborate, employer matching-gift programs, or other third parties when appropriate and permitted by law.
Information obtained from third parties is handled in accordance with this Privacy Policy and any applicable restrictions imposed by the source.
Cookies, analytics, and other tracking technologies. HHI and certain third-party service providers use cookies, pixels, tags, scripts, and similar technologies on our website. These technologies may collect information about your device, browser, website visits, interactions with our website, advertising activity, and interactions resulting from marketing or advertising campaigns.
- How We Use Information
HHI may use information for the following purposes:
To process and administer donations. We use information to process contributions, maintain donation records, issue donation confirmations and receipts, honor gift designations, and administer recurring or other gifts.
To communicate with you. We may use your information to respond to inquiries, send donation acknowledgments, provide newsletters and organizational updates, and communicate with you about your relationship with HHI.
To invite you to participate in or support HHI’s work. We may communicate with supporters about fundraising campaigns, events, volunteer opportunities, emergency responses, or other opportunities to engage with HHI.
To support fundraising and donor stewardship. We may use information about donors and prospective donors, including publicly available information and information obtained through fundraising research services, to identify prospective supporters, understand existing supporters, develop fundraising strategies, and provide appropriate stewardship and engagement.
To tailor communications. We may use information about your prior interactions, interests, giving or volunteer history to provide communications that we believe may be relevant to you.
To evaluate our communications. HHI uses Mailchimp to distribute email communications. Mailchimp allows HHI to determine whether recipients open emails and click links. We may use this information to measure engagement and evaluate and improve our communications.
To maintain organizational records. We use information to maintain donor histories, communication preferences, financial records, and other records associated with our operations.
To protect HHI and others. We may use information to identify or prevent fraudulent, malicious, unauthorized, or unlawful activity and to protect HHI, our supporters, and others.
To comply with legal and regulatory requirements. We may collect, use, retain, or disclose information as necessary to comply with applicable laws, tax and financial-reporting requirements, audits, governmental filings, legal process, or other regulatory obligations.
To recognize donors. HHI may publicly recognize donors or supporters. If you request that your gift remain anonymous, HHI will honor that preference.
For website operations, security, analytics, and accessibility. We use technologies such as Google Analytics 4 to understand how visitors use our website, measure website traffic and engagement, identify trends, and improve our website and Services. Some cookies and similar technologies may be necessary for the operation and security of our website, while others may be used for analytics, advertising, remarketing, attribution, or other purposes. accessiBe may be used to support website accessibility monitoring and auditing.
Track and analyse advertising activities. Technologies including Facebook Pixel, Facebook Conversion Tracking, Google’s Global Site Tag, and DoubleClick may be used to measure advertising activity, track conversions, evaluate campaign performance, and understand interactions with advertisements. Google Tag Manager may be used to manage and deploy website tags and related technologies. TVSquared may be used to help measure and attribute the effectiveness of media and advertising campaigns.
Remarketing and audience targeting. Technologies including Facebook Custom Audiences, Simpli.fi, and The Trade Desk may be used for advertising, remarketing, retargeting, and audience targeting purposes.
Embed media in our website. Our website embeds Vimeo content. Vimeo and other third-party services may use cookies or similar technologies when you interact with embedded content, subject to their own privacy practices.
For other disclosed purposes. We may use information for other purposes disclosed at the time it is collected or with your consent.
- How We Share Information
HHI does not sell, rent, or exchange donor or supporter personal information with unrelated organizations for their own marketing or fundraising purposes.
We may disclose or make personal information available in the following circumstances:
Service Providers
HHI uses third-party service providers to perform services on our behalf. These organizations process information as necessary to provide their services to HHI.
Examples include:
- Fundraise Up and Stripe to provide online fundraising and payment-processing services.
- Blackbaud Raiser’s Edge to maintain and manage donor records.
- Mailchimp to distribute and manage email communications.
- DonorSearch for fundraising and prospect research.
- SignUp Genius for event registration and volunteer scheduling.
- Volgistics to manage volunteer engagement.
We may also use other technology, professional, financial, mailing, event, or administrative service providers as reasonably necessary to operate HHI.
At Your Direction or With Your Permission
We may disclose information when you request or authorize us to do so. Examples may include coordinating a matching gift with an employer, notifying another person of a gift made in that person’s honor, or facilitating participation in a collaborative activity.
Donor Recognition
We may publicly recognize donors through HHI publications, our website, events, displays, or similar communications. If you request anonymity, HHI will not publicly identify you in connection with your gift. If you later change your preference, you may contact HHI to request that your name not appear in future public acknowledgments.
Legal and Regulatory Requirements. We may disclose information when reasonably necessary to:
- comply with applicable laws, tax requirements, government reporting obligations, legal process, or lawful requests from government authorities;
- satisfy financial, audit, or regulatory requirements;
- investigate or prevent fraud or other unlawful activity;
- protect the rights, property, security, or safety of HHI, our supporters, or others; or
- enforce applicable agreements or policies.
This may include disclosures required in connection with HHI’s filings or reporting obligations to the Internal Revenue Service or other governmental authorities.
Professional Advisors
We may provide information to HHI’s attorneys, auditors, accountants, insurance providers, consultants, and other professional advisors when reasonably necessary for them to provide services to HHI.
Organizational Changes
If HHI undergoes a merger, consolidation, reorganization, transfer of assets, or similar organizational transaction, personal information may be transferred as part of that transaction subject to applicable law.
- Data Security
HHI maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
No system for transmitting or storing information can be guaranteed to be completely secure, and HHI cannot guarantee absolute security of personal information.
International Data
HHI is a United States-based humanitarian organization and operates internationally. Personal information may be processed, stored, or accessed in the United States and in other countries where HHI or its service providers operate.
Our website is hosted using infrastructure located in the United States, including the Google Cloud infrastructure. Certain third-party service providers used by HHI may also process personal information in countries outside the country in which you reside.
When personal information is transferred across national borders, HHI will take reasonable steps to ensure that such transfers are conducted in accordance with applicable data-protection and privacy laws. Where required by applicable law, HHI will use appropriate safeguards for international transfers of personal information.
If you are in a jurisdiction that provides specific rights or protections concerning international transfers of personal information, you may contact HHI using the contact information provided in Section 9 for additional information about applicable safeguards.
- Retention of Information
HHI maintains donor and supporter records on an ongoing basis to preserve historical giving records; maintain relationships with supporters; conduct fundraising and stewardship activities; comply with financial, audit, tax, and legal requirements; honor communication preferences; and support other legitimate organizational purposes.
Information may therefore be retained for an extended period, including indefinitely when appropriate for these purposes.
When an individual requests deletion of personal information, HHI will consider and respond to the request in accordance with applicable law and this Policy. HHI may retain certain information when necessary for financial, audit, tax, legal, historical recordkeeping, fraud prevention, or other legitimate purposes.
For example, HHI may need to retain records showing that a donation occurred even if other information about the donor is deleted or no longer used for fundraising. HHI may also retain limited information necessary to ensure that a request not to receive future communications continues to be honored.
HHI does not maintain full payment-card or bank account information as part of its donor records. Electronic payment information is handled through HHI’s third-party payment processing providers.
- Your Privacy Rights and Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information. HHI also seeks to accommodate reasonable requests regarding personal information when practicable.
Access and Correction
You may contact HHI to request information about personal information we maintain about you or to request correction of inaccurate or outdated information.
For example, you may request that HHI update your name, mailing address, telephone number, email address, or other contact information.
Deletion
You may request deletion of personal information HHI maintains about you.
Certain information may need to be retained even after a deletion request. For example, HHI may retain records necessary for financial reporting, auditing, tax compliance, legal requirements, fraud prevention, historical donation records, or to ensure that a no-contact request continues to be honored.
Communication Preferences
You may ask HHI to stop sending you fundraising or other promotional email, phone calls and/or direct mail communications.
HHI marketing emails sent through Mailchimp include an unsubscribe mechanism. If you unsubscribe, HHI will stop sending the types of promotional email communications covered by that request.
Unsubscribing from marketing communications does not prevent HHI from sending necessary transactional or administrative communications, such as donation receipts, communications regarding your employment or volunteer applications, volunteer communications, or responses to inquiries you initiate.
Cookies
Where required by applicable law, HHI will obtain consent before using non-essential cookies or similar tracking technologies that require consent. You can manage your cookie preferences through tools made available on our website and control or delete cookies through your browser settings.
HHI will respect your cookie preferences and will not use non-essential cookies or similar tracking technologies for purposes requiring consent unless you have provided the required consent.
Please note that disabling certain cookies or similar technologies may affect the functionality of some portions of our website.
Third-party providers may process information collected through cookies and similar technologies in accordance with their own privacy policies and terms. The technologies and third-party services used on our website may change from time to time as HHI updates its website, technology, marketing, fundraising, and communications systems.
Donor Anonymity
You may request that HHI not publicly identify you as a donor. HHI will honor donor anonymity requests.
Exercising Your Rights
To make a request concerning your personal information or communication preferences, contact HHI using the information in Section 9.
HHI may take reasonable steps to verify your identity before providing access to, correcting, or deleting personal information to protect information from unauthorized disclosure.
Certain rights may differ depending on your location and applicable law, and some requests may be subject to legal exceptions or limitations.
HHI will not discriminate or retaliate against an individual for exercising a privacy right provided by applicable law.
- Third-Party Websites and Services
HHI’s website, emails, and other communications may contain links to websites or services that are operated by third parties.
When you follow a link to a third-party website or use a third-party service, that organization’s privacy policy and terms govern its collection and use of information. HHI does not control and is not responsible for the privacy practices, security, or content of third-party websites or services.
Third-party fundraising and payment platforms may also collect information when you donate or otherwise interact with their services. These organizations operate under their own privacy policies in addition to providing certain information or services to HHI.
HHI also maintains accounts on third-party social media platforms. Information you provide to or through those platforms is subject to the privacy policies and terms of the applicable platform.
- Changes to This Privacy Policy
HHI may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operations.
When we update the Policy, we will revise the Last Updated date shown at the beginning of the Policy.
If we make material changes to how we collect, use, or share personal information, we may provide additional notice when appropriate or required by law.
We encourage you to review this Privacy Policy periodically.
- Contact Us
If you have questions about this Privacy Policy, would like to update your information or communication preferences, or wish to make a request concerning personal information HHI maintains about you, please fill in the form below or contact:
Heart to Heart International
11550 Renner Blvd.
Lenexa, KS 66219
United States
Email: info@hearttoheart.org
Phone: 913-764-5200